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Email functionality issues: Solution checklist

2009-4-16 Nod32 technical documentation 18Comment
Occasionally, features designed to protect your computer from malware can interfere with your email functionality. Below are known issues and instructions for resolving them.

Difficulty sending or receiving email

Problem: I can receive incoming email but cannot send outgoing mail.

Solution: Modify the email filtering to avoid conflicts. Click here for instructions.

Problem: Immediately after installing ESET Smart Security I can no longer send or receive email.

Solution: Modify the rules governing the behavior of your ESET Personal firewall to allow email traffic. Click the Knowledgebase link below that corresponds to your version of ESET Smart Security:

Why does the Protection status icon change color and what does each color mean?

2009-4-15 Nod32 technical documentation 7Comment
Your ESET security product displays your current level of protection in the Protection status area, located on the left of the main program window. It displays information related to your computer's security, including:

Protection status level, with color-coded Protection status monitor icon

The number of attacks on your computer that your ESET security product has blocked

The current version of the virus signature database

The date your license expiresmore...

How do I use ESET Remote Administrator to disable notifications about Windows updates?

2009-4-14 Nod32 technical documentation 4Comment
When Windows updates are missing, ESET Smart Security and/or ESET NOD32 Antivirus display notifications requesting the updates. You can use ESET Remote Administrator (ERA) to suppress these notifications on client computers that report to the ERA server. To create a configuration that suppresses these notifications and push that configuration out to client computers, follow the steps below:

Open the ESET Remote Administrator Console (ERAC) by clicking Start → All Programs → ESET → ESET Remote Administrator Console.

Click Tools → ESET Configuration Editor.

In the ESET Configuration Editor menu on the left, click ESET Smart Security, ESET NOD32 Antivirus → ESET Kernel → Setup → Advanced → Notify about missing OS updates from level: Critical updates.

How do I disable the graphical user interface (egui.exe)?

2009-4-2 Nod32 technical documentation 11Comment
Although ESET does not recommend doing so, it is possible to disable the graphical user interface of your ESET security product. In certain cases, such as terminal server networks with extreme memory limitations, you may wish to disable each instance of the egui.exe. It is essential that you first configure ESET Remote Administrator to control terminal computers running instances of ekrn.exe because after disabling, there will be no graphical interface on the terminal computer.

Click here for more information about ESET Remote Administrator.

Click here for information about how to install ESET Remote Administrator and set up a Mirror server.

Click here for instructions on pushing out .xml configurations to your network client computers. more...

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